Refund policy

At Esther Formula, we stand by our products and want you to be fully satisfied with your purchase. While all inquiries are handled on a case-by-case basis, we strive to provide fair and reasonable solutions.

CUSTOMS & TAXES

  • Customers are fully responsible for any customs-related fees, including customs tax, import tax, VAT, and administration fees.
  • Since customs regulations vary by country, please check with your local customs office to avoid potential issues.
  • Customs Refusal: If a package is rejected due to unpaid taxes, prohibited items, or other customs issues, we do not offer refunds or replacements. 

QUALITY CONCERNS

If you receive a product that is defective, damaged, or incorrect, please contact us at efglobal@estherformula.co.kr within 7 days of receipt.

  • Include your order number and clear photos or videos of the issue.
  • Our team will review and provide a resolution, which may include a replacement or store credit.

LOST PACKAGES

If your package is lost or misdelivered:

  1. First, contact the courier with your tracking number to check the status.
  2. If confirmed as lost, reach out to our support team, and we will arrange a replacement.

EXCHANGES

  • We do not offer exchanges, but if an item is damaged or incorrect, we may provide a replacement or store credit.

RETURNS

  • Due to sanitary and product integrity reasons, returns are not accepted.
  • Order cancellations are not possible once the order is fulfilled. Please double-check your order before confirming.

 

For any further assistance, contact us at efglobal@estherformula.co.kr.

Thank you for choosing Esther Formula!